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lilminx 07-30-2008 07:09 PM

FINALLY! a do not call list for Canada!

News > Marketer News

[ Do-not-call list goes live Sept. 30 ]

July 30, 2008 | By Canadian Press

Canadians will be able to register on a do-not-call list to screen out pesky telemarketers starting Sept. 30.

The date announced today by the Canadian Radio-television and Telecommunications Commission is two and a half years after the commission started its formal process to set up the registry, and five years after do-not-call legislation took effect in the United States.

The CRTC’s arrangement will enable Canadians who do not want to be contacted by telemarketers to register their phone numbers at no charge.

Telemarketer calls will not cease immediately, the federal regulator cautioned, as callers will have 31 days to update their phone lists.

And unsolicited calls will continue to be permitted from charities, political parties, pollsters, newspapers seeking subscriptions and companies with which customers have existing business relationships.

If consumers continue to receive non-exempt calls 31 days after they have registered, they will be able to file complaints with the national do-not-call list operator.

Bell Canada was named last year as operator of the registry, under a five-year contract.

To put their numbers on the list, Canadians will be able to log on to as of Sept. 30, or call 1-866-580-DNCL (3625).

Originally published in Marketing Magazine, July 2008
:)2 :)2

Phil McGlass 07-30-2008 08:59 PM


It's about time!

Richard D President 07-30-2008 09:17 PM

Only problem is the groups that are exempt and still allowed to spam you by phone are the ones doing it the worst now. So its not going to stop shit.

lilminx 07-31-2008 01:28 AM


Originally Posted by Richard D President
Only problem is the groups that are exempt and still allowed to spam you by phone are the ones doing it the worst now. So its not going to stop shit.

at least it's a start! think positively!

Phil McGlass 08-01-2008 12:18 AM

How do they become exempt?

Richard D President 08-04-2008 12:10 PM

How to override do-not-call exemptions
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Aug 04, 2008 04:30 AM
Comments on this story (7)
Michael Geist

The Canadian Radio-Television and Telecommunications Commission's announcement last week that the national do-not-call registry (DNC) will be operational by Sept. 30 generated a collective sigh of relief from Canadians tired of unwanted telemarketing calls.

Less well known, however, is that the CRTC also recently affirmed that Canadians can use third-party websites to opt out of telemarketing calls from organizations that are exempt under the law.

The national DNC contains a wide range of exemptions that will require Canadians to individually opt out from hundreds of organizations if they want to completely stop the unwanted calls. Political parties, registered charities, newspapers and businesses with a prior consumer relationship all enjoy an exemption under the law. But in return for the exemption, these groups are required to maintain internal do-not-call lists (polling companies are exempt from the national DNC and the individual opt-out approach).

Last March, I established, a website that enables Canadians to opt out of many exempted organizations at no cost with a few easy clicks of the mouse. Visitors to the site are asked to enter their phone number (and email address if they wish) and to indicate their calling preferences for nearly 150 organizations.

The public reaction has been extremely supportive. Since its launch, the site has sent out millions of opt-out requests on behalf of tens of thousands of Canadians.

The reaction from several leading associations has been less enthusiastic. Within weeks of its debut, both the Canadian Marketing Association and the Canadian Bankers Association sent letters to CRTC chair Konrad von Finckenstein complaining about the service and seeking support for their position that requests generated from the site were invalid. In fact, the CMA sent a notice to its members stating that "it is the view of the association that members need not honour do-not-call requests that originate from the organization in question."

Von Finckenstein recently responded to the letters with an unequivocal rejection of the complaints, providing a clear indication that failure to honour the opt-out requests could lead to significant penalties (companies face fines of up to $15,000 per violation under the law).

The response begins by noting that DNC rules require "all telemarketers to maintain internal do-not-call lists and to abide by consumers' requests to not be called" and that "there is no prohibition on consumers making such a request through a third party." The response also dismisses concerns of false registrations and affirms that "a consumer can make a do-not-call request to an organization even though the consumer does not have an existing business relationship with that organization."

Having established that consumers have the right to opt-out in a manner consistent with, the von Finckenstein response concludes that "to the extent that these requests are sent to organizations that engage in telemarketing, and that are therefore subject to the rules regarding do-not-call lists, these requests would be in compliance with the Act and the current Unsolicited Telecommunications Rules as outlined above. In short, on the basis of the facts as I understand them and have stated above, I consider that do-not-call requests made through iOptOut are valid and should be honoured."

The CRTC response sends a strong signal of its determination to fully enforce the DNC. The CMA and CBA may not like Canadians' newfound ability to stop telemarketing calls through the DNC and, but the law and the CRTC say they're going to have to live with it.

Adrian 08-06-2008 02:08 PM


Konrad von Finckenstein
Incidentally, that's my fake name when I give my phone number to someone.

KvF baby!

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